Return & Exchange Policy

Atfal Collection Return & Exchange Policy

We want you and your little ones to be completely delighted with your purchase. If you are not satisfied with your order or need a different size, we offer a hassle-free 7-Day Exchange Policy across Pakistan.

1. Exchange Eligibility Window

You may request an exchange within 7 days of receiving your parcel. To qualify for an exchange:

  • Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Items must show no signs of use, odor, perfume, or alterations.

2. Size & Color Exchanges

If the ordered outfit does not fit your child perfectly, we will gladly exchange it for the right size or another color of equal value, subject to stock availability.

3. Defective or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect product, Atfal Collection will bear 100% of the return and replacement courier charges. Please notify us within 48 hours of parcel delivery with photos of the defect.

4. How to Initiate an Exchange

  1. Contact our dedicated customer support team on WhatsApp at +92 300 1234567 or email [email protected].
  2. Share your Order Number, item photos, and the preferred replacement size.
  3. Our courier partner will deliver your replacement parcel to your doorstep and collect the return item simultaneously (Reverse Pickup where available).
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